Faq

Question: How do I know you are not scammers?

Answer: Hi, we are an official supplier of All Pharmaceuticals you see on our site, so you may check us at their official websites, for examples:
1) http://www.kalpapharmaceuticals.com
2) http://www.dragon-pharma.com
3) http://www.sciroxx.com/checksupplier.php
4) http://www.genshilabs.com

Q: How to place an order?

A: Firstly you have to sign up at our store, use this link: https://www.athletespharmacy.to/join After signing up an account will be created in our database and we will be always able to check your order status. After the account is created you have to log in. Now you are able to purchase anything you see on the site. We have different categories of products,you may choose needed category at bottom left side of the website. So, explore the gear and when you see the needed product, just enter the required amount in the field near to it is name and click on "Buy Now". You will be redirected to the "Shopping Cart manager", if you would like to add more products to your shopping cart you have to click on "Continue Shopping", if the ordered products are enough you have to click on "Update Shopping cart" and then on "CheckOut" button. On the next step will be displayed the terms and conditions, you have top read them and accept all if you really want to purchase, then click on Continue. A new submission form will be displayed. There you need to enter the information related to your address. Please take care to fill it all and correctly as it is very important, we won't reship if the package is sent to a wrong address. After the address is filled in, just click on continue, check again if the address is correctly spelled and continue. You will see the status of your order. It will be unpaid and pending as you have not paid for it yet. If you want to keep the order and pay for it later you may leave the payment section and send the payment later. In the case you really want to pay for it , choose the preferred payment option and see the "Payment instructions" from F.A.Q.

Q: Is there a minimum order amount limit?

A: We have designed this store especially for your comfortable and easy usage, so we haven't fixed any minimum order amount limit. You are free to order whatever you want and in any amount you want. Feel free to place your order and we'll be glad to take care of the rest.

Q: Do you guarantee delivery?

A: Sure we do, we are responsible for each order ever placed. We guarantee the fact of your possession of the ordered product. So if it doesn't come in 20 business days after the EXPECTED date of delivery you have to let us know and we'll reship it with no cost. We are not reshipping to the following locations: Australia, Canada, New Zeeland, Singapore, South Korea, Scandinavian Countries.

Q: What methods of delivery do you provide?

A: All our packages are shipped internationally via regular registered mail.

Q: Is your packing discreet, what about customs, what if the package is seized?

A: We give a great importance to our security system; the packing of the products is as discreet as possible. We do NOT reship to the following countries: Australia, Canada, New Zeeland, Singapore, South Korea, Scandinavian Countries, Italy, Germany and France!

Q: When can I see the expected arrival date of my package?

A: On the right side of the website you can see the user menu, click on "My orders" and all the orders you've made are displayed there. Click on "More info" near to the order you need and you'll see all the info about it.

Q: Is a signature required on arrival?

A: We are providing registered mail service, so in order you should sign for the package, but this is not a reason to get worried, the only difference is that the registered package is tracked, the rest of the procedures are exactly the same as for the regular mail.Yes, the signature is required, because we are shipping via registered mail. But you don't need to worry on this point, when you are signing for a package this means that it passed the customs. We are more than 8 years on the market and none of our customers haven't had any problems on this point, so we assure you, it is safe.

Q: What means Semi-shipped?

A: That means that we have released your order and began to ship it. One part of it has already been sent and is on the way to you, the rest of the order is still being processed and will be shipped within 24 - 96 hours after the first one left.

Q: Give me the tracking number / Do you provide tracking numbers? / Are the packages trackable?

A: We are using different mail services, most of the packages are trackable.

Q: My package is late / How much I have to wait ?

A: Sometimes order may come earlier and other time its arrival is delayed. But you have nothing to worry about as mail delays not happens so often and we keep our promises.

Q: What do I do if I don't receive my order?

A: An order may not be delivered to the destination in case it has been seized at customs or lost in the mail. Please write a ticket letting us know.